Frequently Asked Questions

Most frequent questions and answers

Do you take walk-in patients?

Yes. Same day appointments are available to our patients.
However, if your preferred provider is unavailable we have other providers that
are happy to take care of your needs.

Will I get a phone call or letter with my test results?

Yes. Patients will be notified via their preferred method of communication: Patient
Portal, text, phone call or letter. For patients using the Patient Portal as a
means of receiving test results, results will be published when they are
available.


What is the Patient Portal?

The Patient Portal is the preferred means of communication between patients and Dillon Family Medicine. The Patient Portal is a useful tool in keeping track of your individual health record. The Patient Portal allows you to schedule or cancel an appointment, request a prescription refill, make a payment, view your billing statement or view your personal medical record. We hope this resource will help us eliminate phone traffic and to provide an even higher standard of patient care. The Patient Portal is also accessible for mobile devices by downloading the Healow App.

Is my doctor in the office today?

All of our physicians have a variable schedule week to week depending on vacation or other commitments. You may contact the office at any time to ask if your physician is available or schedule online via the Patient Portal or by mobile phone via the Healow App.

Who should I contact if I need a prescription refill?

Patients can request a refill via the Patient Portal or they may leave a message on the prescription refill line.

How long will it take to get my medication refilled?

Approved prescription refills will be sent to the pharmacy within 24-48 hours of your request. If it has been more than 3 months since you were last seen in our office, you may be asked to see the physician before refills can be ordered. We ask that all refill requests be submitted at least a week before medications run out to avoid disruption to your normal dosing schedule.



I am a new patient to your practice. What will be required at my first visit?

New patients should bring all insurance information and medications with you to your visit. You should arrive 30 minutes prior to their scheduled appointment in order to complete the necessary paperwork. You should be prepared to pay your co-pay or new patient office visit fee on the date of service. We also request that new patients have a valid e-mail address.

Who do I notify about changes in my personal information?

In order for us to notify you about prescriptions, file your insurance claims, etc., you must notify any of the receptionists of any changes to your name, telephone numbers, change of address, change in e-mail or new insurance company information.

Do you have a Notice of Privacy Practices (NPP)

Yes, we have an NPP. Click HERE to view it.